A subject is anyone or anything dear to you—people, pets, even a treasured car. For example, two people and a dog would count as three subjects. Each subject helps us capture the full story you want preserved on canvas.

Of course. Every home and story is unique. If you need a size outside our standard options, just email us at info@novakara.com and we’ll be delighted to create something that fits perfectly.

Absolutely. If your loved ones aren’t in the same photo, don’t worry—our artists can seamlessly merge separate images into one heartfelt portrait. This special service is available for an additional $49.

Yes! Many customers love to see their memories come to life brushstroke by brushstroke. For $89, we’ll record the process and send you a beautiful timelapse video to treasure and share.

Clear, bright photos where faces and details are visible work best. Don’t worry if your photos aren’t perfect—we’ll guide you if we need a better shot.

Yes. We often help families restore beloved memories. Our artists specialize in reimagining old, faded, or even damaged photos with care and respect.

Definitely. If your loved ones or pets are in different pictures, we can thoughtfully bring them together into one portrait for an additional $49.

Of course. Just email them to info@novakara.com with your order number, and we’ll add them to your project. We’re here to make sure your portrait reflects the memories you hold most dear.

At the mock-up stage, you enjoy unlimited revisions. Once the painting process starts, we’ll still accommodate reasonable edits to keep you happy.

Definitely. You can choose a simple color, a scenic setting, or even a background from a different photo. Just let us know your preference.

Yes. Subjects can be added or removed. Please note that adding subjects may affect pricing and timelines, as each subject adds more detail to the painting.

We’re committed to making it right. While refunds aren’t possible once painting begins, we’ll keep working with you on revisions and adjustments until you feel proud to hang your portrait.

Yes. For oil paintings, you may choose traditional framing or gallery wrapping. Gallery wrapping is available only for oil works and gives a clean, modern look without a frame.

We suggest framing oil paintings without glass. This allows the artwork to breathe naturally, helping it stay vibrant and well-preserved for years.

By default, frames come without matting. If you’d like matting added, it will enlarge the frame size and may require a small additional charge.

Yes. Wherever possible, we use recyclable and eco-conscious materials. We want your portrait to bring beauty into your home without harming the environment.

Once you approve, our artists begin hand-painting your one-of-a-kind portrait. From that point, the order becomes non-refundable, since the creative process has truly begun. But please know—we’ll be by your side with revisions and adjustments until you’re happy.

We understand life gets busy. If we don’t hear from you within 14 days, your order may be placed on hold or closed. Don’t worry—we’ll send reminders before that happens, because our goal is to see your portrait come to life, not to let it fade away.

Your portrait should arrive safe and sound, but if something goes wrong in transit, we’ve got you covered. Just send us photos of the damage, and we’ll repair, replace, or refund as needed—whatever makes it right for you.

We care deeply about your happiness. Refunds aren’t possible once painting has started, but we offer unlimited revisions at the mock-up stage and thoughtful edits during and after painting. Our team will work with love and patience until your portrait feels just right.